Question 1

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all orders.
Delivery time and availability depend on the product and destination.

Question 2

What shipping options are available?

Accepted Answer

Estimated delivery time:
• 5–9 business days for most products
• 3–7 business days for select items
Delivery time and availability depend on the product and destination.
The exact shipping availability and estimated delivery timeframe are always clearly displayed:
• On the individual product description page, and
• At checkout after selecting your delivery country.
All shipping options are free of charge.

Question 3

Is fast shipping available for all products?

Accepted Answer

We offer free fast shipping on all orders.
Some products are available only within the United States, while others are available for delivery to the United States, Canada, and the United Kingdom.
Estimated delivery time:
• 5–9 business days for most products
• 3–7 business days for select items
Delivery time and availability depend on the product and destination.
The exact shipping availability and estimated delivery timeframe are always clearly displayed:
• On the individual product description page, and
• At checkout after selecting your delivery country.
All shipping options are free of charge.

Question 4

What payment methods do you accept?

Accepted Answer

(PayPal, Credit/Debit via PayPal checkout)

Question 5

How can I see the exact delivery time for my order?

Accepted Answer

The exact shipping time is always shown on the individual product page before purchase and again at checkout after selecting your country.

Question 6

How can i contact support?

Accepted Answer

contact@hollymira.com
Live Chat: 24/7 — response within 1 hour

Question 7

My item arrived damaged - what do i do?

Accepted Answer

(Photos + solution: refund/replacement)

Question 8

Will I receive a tracking number?

Accepted Answer

Yes. A tracking number will be sent to your email once your order has shipped.

Question 9

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 10

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 11

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.